Frequently Asked Questions (FAQs)
Why Datacultr?
Datacultr is a digital risk management and debt collection platform that helps lenders confidently extend credit to ‘new to credit’ customers. By linking loans to borrowers’ smartphones, it drives timely repayments and reduces Non-Performing Loans (NPLs), unlocking new lending opportunities while controlling risk.
Datacultr’s device-locking technology allows lenders to remotely restrict access to a borrower’s financed smartphone in cases of non-payment. This feature serves as a deterrent against defaults and encourages timely repayments, thereby safeguarding the lender’s assets. The lock is applied instantaneously and can be lifted as soon as the borrower makes the required payment, making it a fair and effective way to ensure loan repayment without permanently affecting the customer’s device.
Yes, Datacultr offers API-driven solutions that allow seamless integration with existing loan management systems, facilitating efficient lifecycle automation and embedded payments. This integration helps lenders automate many manual tasks, reduce errors, and speed up the loan servicing process, saving time and operational costs.
Datacultr offers various digital engagement tools, including rich flash messages (text, video, and banners) with relevant Call-To-Actions, DigiCalls, Digital Notices, and Promise to Pay (PTP) features, enhancing communication and encouraging timely repayments. These tools reach borrowers through multiple channels, making it easier to connect and motivate them to pay on time, while allowing you to build a complete omnichannel communication strategy on one single platform.
By enabling lenders to confidently serve ‘new to credit’ customers through secure device financing, Datacultr promotes financial inclusion, allowing underserved populations to access credit facilities. This helps people who might otherwise be excluded from traditional lending systems gain access to affordable credit and build their financial history.
Datacultr’s solutions are applicable across various industries, including financial institutions, Buy Now Pay Later (BNPL) providers, retailers, e-commerce platforms, and telecommunications companies. This wide applicability means many businesses that offer device financing or credit can use Datacultr to reduce risk and improve collections.
eezLoan is a mobile-based risk mitigation tool that enables lenders to confidently offer micro and nano loans by turning borrowers’ existing smartphones into digital collateral. Through an undeleteable app, it securely links the loan to the device, allowing real-time engagement, payment nudges, and device-level controls. This ensures repayment compliance while reducing fraud and operational costs, unlocking access to credit for underserved segments.
To explore Datacultr’s offerings and understand how we can benefit your organization, you can book a demo through our website. Our team will guide you through the platform’s features and help you understand how they can fit your specific needs, making it easy to get started quickly and smoothly.
Platform Capabilities & Scalability
Datacultr’s digital debt collection platform is built to scale effortlessly. As your lending business expands, our API-first infrastructure and automation workflows let you onboard more customers, manage large portfolios, and reduce operational overhead. This means lenders can grow their device financing business, whether smartphones, tablets, or TVs, without needing to expand their teams proportionally.
Datacultr’s platform supports Android smartphones, Wi-Fi tablets, and Smart TVs. Support for iOS devices is forthcoming, expanding the range of compatible devices. This broad compatibility allows lenders to offer financing options across multiple device categories, making it easier to serve a wide variety of customers.
Datacultr is different because it uses device-level engagement to reach borrowers directly on their financed devices, unlike standard solutions that rely on grossly unreliable & ineffective channels like calls, emails, or SMS. Datacultr provides multi-channel formats that always reach the device, and on top of it, offers a remote device lock feature that helps lenders secure devices when payments are missed, reducing the risk of default and improving collections.
Yes, Datacultr supports BNPL (Buy Now Pay Later), Pay As You Go, and EMI-based loans. These models enable lenders to serve underserved or new-to-credit customers, especially in emerging markets, helping more people access affordable device financing.
Customer Engagement & Financial Inclusion
Our platform makes device financing more accessible by supporting flexible repayment plans, behavioral insights, and low-risk onboarding. This allows lenders to serve more customers confidently while promoting financial inclusion. By making it easier for people with little or no credit history to qualify for loans, Datacultr helps more individuals get access to essential devices.
Datacultr employs a progressive approach that uses nudges, reminders, and gentle escalations before locking a device. This helps maintain customer relationships while encouraging repayment. Instead of locking the device right away, Datacultr allows you to first send friendly messages and reminders to the borrower, giving them a chance to pay on time. Only if payments are still missed, financiers move to stronger actions like device locking.
We provide a wide range of communication formats, including text messaging, flash messages, video notifications, on-screen prompts, and DigiCalls. These are sequenced to align with each borrower’s payment journey. By using different channels and message formats, Datacultr makes sure borrowers are always informed and reminded about their payments.
By automating early-stage interventions such as personalized reminders and behavior-based escalations, Datacultr reduces delinquency and improves recovery before default occurs. This helps lenders collect payments faster and keeps borrowers on track with their repayment schedules.
Risk Management, Security & Compliance
Datacultr helps reduce default and fraud risk by giving lenders real-time access to updated borrower details through Mobile Number on Demand and Location on Demand. These features make it easier to engage borrowers early and encourage timely repayments. Device lock options add a preventive layer by limiting device use when payments are missed.
When borrowers change SIMs or numbers, our Mobile Number on Demand (MOD) and Location on Demand (LOD) features help lenders reconnect and collect, with borrower consent, making recovery more successful. Both features work with the borrower’s permission and follow data privacy rules, making skip tracing more efficient, cost-effective, and compliant with regulations.
Datacultr offers three primary lock types:
- Finance Lock: Restricts access to the device in case of a missed payment
- SIM Lock: Disables the device for unpaid users in case they change their SIMs
- Network Lock: Restricts the use of disallowed networks as per the contract, usually with a telecom service provider
These solutions work even without internet connectivity, giving lenders different ways to secure financed devices and encourage repayments, even if borrowers try to use new SIM cards or switch networks.
Yes, Datacultr is GDPR compliant and holds certifications like ISO 27001-2013, ISO 27701:2019, ISO 9001:2015, and SOC2-Type 2. The Datacultr platform does not use any Personally Identifiable Information (PII), and always maintains high standards of data security and privacy. This means both lenders and borrowers can trust that their sensitive data is handled carefully and securely, meeting global standards for privacy protection.
Intelligence, Automation & Operational Efficiency
Datacultr provides APIs that can automate end-to-end collection processes, right from reminders and escalations to locks, resulting in 4x better collection rates while reducing overall collection costs. Lenders save costs and get faster recoveries. This means collections happen faster and more accurately, with fewer errors, helping lenders recover more money with less effort.
Unlike field agents and call centers, Datacultr offers scalable, tech-enabled alternatives that are consistent, measurable, and cost-effective. Our engagement tools operate 24/7 without requiring human intervention, reducing the need for large teams and avoiding the challenges of reaching borrowers. Datacultr’s digital approach also provides clear data and reports, so lenders can see what’s working and make improvements, leading to better results at a lower cost.
We remove manual bottlenecks by automating everything from outreach to action, helping financial institutions handle large portfolios without scaling teams. This makes it easy for lenders to manage thousands of loans at once, reduce mistakes, and focus on growing their business instead of chasing payments.
Datacultr’s AI-ready platform uses behavioral analytics and data-driven insights to improve debt collection. It enables custom engagement based on repayment patterns, integrates easily with evolving AI tools, and continuously optimizes strategies, helping lenders boost efficiency and stay ahead in a changing market.
Results & Competitive Edge
By integrating device-locking mechanisms and digital engagement tools, Datacultr promotes timely repayments and reduces the likelihood of defaults, thereby lowering the incidence of NPLs in lenders’ portfolios. The platform’s proactive communication and automated reminders help borrowers stay aware of their payment schedules, minimizing missed payments and improving overall loan performance.
Lenders using Datacultr have reported:
- Up to 4x increase in collections
- 60%+ reduction in non-performing loans
- Faster asset recovery and lower skip rates
This leads to increased profitability and better customer retention, meaning lenders can grow their portfolios safely, serve more customers, and reduce operational costs at the same time.
Unlike others, our solution combines Device Lock, SIM Lock, and Network Lock with multilingual UX, seamless fallback mechanisms, and brand-customized interfaces, making it resilient, inclusive, and effective. The locks work even without the internet, and the user experience can be customized to different languages, ensuring borrowers understand what’s happening and what actions to take. Likewise, lenders get a reliable and powerful tool to secure their assets and encourage repayment.
Datacultr’s AI-ready platform uses behavioral analytics and data-driven insights to improve debt collection. It enables custom engagement based on repayment patterns, integrates easily with evolving AI tools, and continuously optimizes strategies, helping lenders boost efficiency and stay ahead in a changing market.