Designation : Executive Product Support

Job Description

Role – Executive Product Support
Qualification – Any Graduate
Notice Period – Immediate Joiners only

Job Category : Executive Product Support

Role :

As a Product support team member you will be maximizing the sustainable value for our customers
and in turn our organization through long-term customer success strategies. You will be working with
a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.

Key Responsibilities :

  • Listening to our B2B Customer’s concerns and handling product related complaints or queries
    on TAT basis.
  • Contribute ideas to resolve customer problems to improve productivity.
  • Maintain and update customer documentation as needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time
    limits; follow up to ensure resolution.
  • Actively listen to the concerns with a Solution Oriented approach.
  • Manage transactions over CRM.

Key Requirements :

  • Must have 6 months – 3 years of experience required in any Customer Support Process or
    Role i.e. preferably from a Technical Process or IT company.
  • Smart Freshers good with Communication skills can apply.
  • Active Listener.
  • Must be proficient in any of the above mentioned languages along with English.
  • TAT oriented approach.
  • Good working knowledge with Microsoft Excel or Microsoft Suite.
  • Excellent communication and interpersonal skills.

Perks & Benefits

  • Flexible Working Hour
  • Medical Benefits
  • Exciting Work Culture
  • Professional Development Through Upskilling

About Us

Datacultr is a global Digital Operating System for debt collections, it drives Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPLs). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations since 2019. Our platform, makes the underserved and unbanked segments viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans. ’ We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM. We are head-quartered in Dubai and we have offices in Gurugram, India and Singapore; with our Development Center based out of Gurugram, India.

Organization’s Growth Plan
Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment face due to restricted access to financing. We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

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