Device financing has emerged as a cornerstone of financial inclusion in developing markets, enabling millions to access smartphones, boosting the digital economy, and starting the journey for the new to credit towards financial health.
However, methods of ensuring repayment, like phone locking, often fail to foster trust and long-term customer relationships. With increased customer expectations, the market needs a solution that redefines how businesses engage with their customers while addressing the market challenges.
Meet Datacultr. Much more than a device-locking platform, Datacultr offers unique engagement tools that are helping financial institutions build lasting connections with their customers while expanding access to credit.
Device Locking Isn’t the Only Answer
For years, financial institutions and telecom operators have utilized cellphone locks as a repayment assurance mechanism. While effective, this approach can be a double-edged sword, often risking strain on customer relationships.
Datacultr takes a proactive stance by offering a complete suite of customer assistance tools, that enable highly effective messaging, across omnichannel-rich media, that can be applied throughout the customer lifecycle, right from a welcome call at the beginning of the journey, to explainer video messages in the early weeks of a new loan, to pre-due reminders every month, and post-due digital workflows like Pay-now, Promise-To-Pay, that push customers toward timely payments.
These strategies have yielded remarkable results with clients observing an increase in ‘on-time’ payments by 7 percentage points and 4X more collections, post-due, thus reducing the need to take harsher measures like the phone lock, usage of which has come down by 91% for Datacultr clients across countries.
From Smartphone Financing Transactions to Relationships
Datacultr humanizes the embarrassing collection process by digitizing the whole process and thus achieving a far better response rate. Our seamless, customer-centric approach fosters trust and loyalty, ensuring customers feel valued even beyond loan repayment—transforming transactional collections into enduring relationships.
A well-designed customer staircase that includes timely pre-due reminders, post-due workflows, and easy payment redirection creates a seamless and positive experience for customers. This not only drives strong payment rates but also strengthens your brand’s competitive edge. Additionally, it opens opportunities to upsell more products to customers, even after their current loan term ends.
Device Financing Risk Management Platform Trusted by Global Leaders
With over 15 million device loans processed on its platform, Datacultr is a trusted partner to the world’s leading financial institutions and telecommunications companies. The company has established a strong presence across major emerging markets worldwide.
- India’s largest consumer financing company has experienced a 67% reduction in non-performing Loans (NPLs) using Datacultr’s device financing risk management platform.
- Africa’s premium telecom operator is expanding operations to several countries after tasting success with Datacultr’s unique solution in Ivory Coast.
- Sri Lanka’s largest telecom operator has partnered with Datacultr to manage risks and grow their customer base multifold.
- Financial institutions in Mexico, Peru, Columbia, and Ecuador are expanding lending to NTC with Datacultr’s Odyssey platform.
These partnerships highlight Datacultr’s effectiveness and adaptability in diverse markets.
Enabling Scalable and Sustainable Growth
Datacultr leverages advanced technology and a deep understanding of borrower behavior to empower financial institutions and telecom service providers to scale with confidence. By providing a combination of proactive engagement tools and a security feature through device lock, it helps lenders and telecom operators manage risks while expanding credit access.
This balanced approach not only improves collections but also ensures businesses can achieve long-term growth while fostering financial inclusion.
Start thinking beyond a lock!
With Datacultr, it’s not just about managing locks—it’s about empowering businesses to innovate and thrive. By prioritizing customer engagement, we transform the mundane collections process into a valuable opportunity for growth and loyalty. Whether you’re a telecom operator, NBFI, FinTech, or retailer, Datacultr provides the tools you need to build trust, expand your reach, and turn mobile device financing into a sustainable, customer-centric endeavor.
With Datacultr, mobile phone financing isn’t just about locking devices—it’s about unlocking possibilities. Contact us today to learn more and tap into underserved markets with confidence!
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