Ensure 100% contact-ability by directly reaching the customer's mobile device and not a number.
Did you know that 70% customers change their mobile number after buying the device?
Contact-ability remains the dreaded 'C' word in the world of collections! Calling is an essential part of the collection strategy especially for delinquent clients. However, getting the 'Right Party Contact' is the biggest challenge that collection agents face, making manual calling not only inefficient but also expensive.
It's time we enter a new digital era of collections.
Meet 'Odyssey TruCall'. A next-gen service that will become your dependable best friend. Odyssey TruCall is Datacultr's proprietary digital calling service, that directly reaches the mobile device of the borrower. No more incorrect numbers, no more scrambling to reach delinquent clients, and no more dependency on the information given by the customer. Imagine a world with 100% Contact-ability!
TruCall
100% Contact-ability
Right Party Contact without fail! Send reminders to boost on-time payments by 10% and remind delinquent customers to boost collections.
Reduce Cost by 70%
Clients who have switched to TruCall report a 70% decrease in operational costs and a notable increase in on-time payments. Underscoring the system's efficiency and impact.
Increase efficiency with RPC
The app-generated TruCall override the issue of blocked and ignored calls with ease and reach the borrower.
Overcome the number barrier
TruCall reach the device and not a phone number. Thus, it bypasses the need to have an updated phone number of the borrower.
Establish customer connect
You can use the TruCall to welcome the customers, send them reminders, use it to establish a communication channel with them for better information dissemination.
Reporting & Analytics
Capturing consumer actions like answering the phone, duration of the call, and missed calls as well. These reports can be used for studying consumer behavior and adapting the knowledge to create a better communication strategy for the future.
Take your right party contacts to 100% and increase early collections by 5% points.
"Datacultr's TruCall is a very practical and efficient alternative to the IVR calls that all of us were deploying month after month, this not just reduces costs for us, our collections pre-due has gone up by 3.7 percentage points"
Head of early collections
Top NBFI, India