Designation : Post Sales Technical Management
DESCRIPCIÓN DEL PUESTO
- Suncity Success Tower, Sector 65, Gurugram, India
- Trabajar desde la oficina
- A tiempo completo
Role – Individual Contributor
Qualification – B.Tech/ B.C.A/ M.Tech/ MBA
Salary Package – Negotiable based on skillset & experience
Notice Period – Can join at the earliest
Job Category : Executive / Senior Executive
Expectativas :
As a Post Sales Technical Management team member, you will be aligned to address technical needs of our clients/ customers and contribute to the overall growth of the organization.
You must maintain deep knowledge of Datacultr’s platform’s features, capabilities, and integration points, and be able to articulate these to customers and internal team/s as & when required.
Responsabilidades clave :
- Customer Relationship Management: Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction.
- Account Growth: Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products.
- Issue Resolution and Escalation Management: When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer.
- Training and Education: Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform.
- Technical Planning and Consultation: Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies.
- Reporting and Analytics: Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators.
Requisito clave :
- Minimum 2 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services.
- Functional experience in a post sales technical role.
- Knowledge of enterprise products life cycle.
- Strong analytical and problem-solving skills
- Good oral and written communication skills, people skills, and presentation skills
Ventajas y beneficios
- Professional Development through Learning & Up-skilling.
- Retribución variable en función de los resultados
- Flexible working hours
- Prestaciones médicas
- Cultura de trabajo apasionante
Quiénes somos
Datacultr es un sistema operativo digital global para cobros de deudas, que impulsa la eficiencia de los cobros, reduce la morosidad y los préstamos morosos (NPL). Datacultr es un proveedor Digital-Only de Consumer Engagement, Recovery and Collection Solutions, ayudando a Consumer Lending, Retail, Telecom y Fintech Organizations desde 2019. Nuestra plataforma, hace que los segmentos desatendidos y no bancarizados sean viables, para los proveedores de Préstamos de Consumo Duradero, Buy Now Pay Later, Micro-Préstamos, Nano-Préstamos y otros Préstamos No Garantizados.